Privacy Notice

1. INFORMATION WE COLLECT

1.1 Information You Provide

We may collect personal information you voluntarily provide, including:

• Name
• Email address
• Account and authentication information
• Billing and subscription details (processed via Microsoft)
• Communications with us (support requests, emails)

Payment information is processed and stored byMicrosoftin accordance with their privacy policies:
https://learn.microsoft.com/legal/marketplace/marketplace-terms

We do not knowingly collect sensitive personal data.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Device and browser information
• Operating system and language preferences
• Log and usage data (timestamps, accessed features, error logs)

This information is used for security, reliability, and service improvement.

1.3 Information from Third Parties

We may receive limited information from:

• Identity providers (e.g., Microsoft Entra ID, social login providers if enabled)
• Public or business contact sources where permitted by law

We do not purchase consumer data for advertising purposes.

2. HOW WE USE YOUR INFORMATION

We use personal information to:

• Provide and operate the Services
• Authenticate users and manage accounts
• Process subscriptions and billing
• Respond to inquiries and provide support
• Monitor security, prevent fraud, and debug issues
• Improve product functionality and performance
• Comply with legal and regulatory obligations

We do not sell personal data.

3. LEGAL BASES FOR PROCESSING (EU / UK)

Where GDPR or UK GDPR applies, we process personal data under the following legal bases:

• Performance of a contract – to provide the Services
• Legitimate interests – service security, improvement, and analytics
• Legal obligations – accounting, tax, compliance
• Consent – where explicitly requested (e.g., optional communications)

You may withdraw consent at any time by contacting us.

4. SHARING OF INFORMATION

We may share personal information with trusted service providers that support our operations, including:

• Cloud infrastructure and hosting providers
• Authentication and identity services
• Analytics and monitoring services
• Payment and billing processors (Microsoft)

All providers are contractually obligated to protect your data.

We may also disclose information:

• If required by law or legal process
• In connection with a merger, acquisition, or sale of assets

5. COOKIES AND ANALYTICS

We use essential cookies and similar technologies to operate and secure our Services.

We may use analytics tools (such as Google Analytics) to understand usage trends.

You can control cookies through your browser settings.

For more details, see our Cookie Notice (if applicable).

6. AI-BASED FEATURES

MindSearch provides AI-powered features such as AI search and AI bots.

How AI Data Is Handled

• User inputs and outputs are processed to deliver the requested functionality
• AI processing is performed using Microsoft Azure AI services
• We do not use customer data to train our own models
• Microsoft processes data under its contractual and privacy commitments

Customers are responsible for ensuring they do not submit unlawful or prohibited content.

7. SOCIAL AND ENTERPRISE LOGINS

If you choose to sign in using a third-party identity provider (e.g., Microsoft), we receive basic profile information necessary for authentication, such as:

• Name
• Email address
• User identifier

We do not control how third-party providers use your data.

8. DATA RETENTION

We retain personal information only as long as necessary to:

• Provide the Services
• Meet legal, accounting, and security requirements
• Resolve disputes and enforce agreements

Data may be retained longer where legally required (e.g., billing or audit records).

9. SECURITY

We implement reasonable technical and organizational measures to protect personal data.
However, no system can be guaranteed to be completely secure.

You use the Services at your own risk.

10. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Request data portability

To exercise your rights, contact privacy@mindsearch.io.

EU/UK residents may lodge a complaint with their data protection authority.

12. DO NOT TRACK

We do not currently respond to browser “Do Not Track” signals.

13. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable laws.
We do not sell personal data or engage in targeted advertising as defined by such laws.

Requests can be submitted to privacy@mindsearch.io.

14. CHANGES TO THIS NOTICE

We may update this Privacy Notice from time to time.
Material changes will be reflected by an updated “Last updated” date.

15. CONTACT INFORMATION

MetaWorks Technologies Pte. Ltd.
160 Robinson Road #24-09
Singapore 068914
Singapore

📧 privacy@mindsearch.io